Careward / For outpatient clinics
Post-procedure follow-up at a practice that does more than one thing.
Careward can support outpatient procedure pathways beyond oral surgery. Run a separate pathway per procedure type, with your team configuring content and escalation rules for each.
Performance varies by pathway type, patient volume, and staff review model.
One platform. Multiple procedure pathways.
Your practice probably has different aftercare needs for each procedure type. Careward lets you build a separate pathway for each one: different day-by-day messages, different approved Q&A, different escalation rules. Enroll a patient in the right pathway and everything else is automatic.
Pathways for the specialties you run.
Start with one. Add more as your practice grows.
Physical therapy
Home exercise program adherence and weekly progress check-ins.
Aesthetic procedures
Laser, peel, filler, and injectables aftercare and downtime guidance.
Dermatology
Post-excision and biopsy wound care, suture day reminders.
Cardiology
Post-catheterization recovery and cardiac rehab adherence.
Fertility protocols
Medication timing, cycle monitoring, appointment prep.
General surgery
Outpatient surgical recovery and follow-up appointment confirmation.
Escalation console
Every escalation arrives with its procedure type.
The coordinator sees the procedure type as a visible label on every queued message, so they have context before they open the patient record. PT, aesthetic, cardiology — each one labelled, each one routed to the right reviewer if you choose.
Escalation patterns — labelled by procedure type
- Aesthetic
New swelling on day 4 after filler. Asking if normal.
- PT
Skipped 3 consecutive home-exercise check-ins.
- Cardiology
Reports lightheadedness post-catheterization, day 2.
Illustrative — examples of how a coordinator sees procedure type before opening the record.
A predictable price for a multi-specialty practice.
Most multi-specialty practices find that the Practice Growth plan covers their monthly volume. Monthly flat rate — no per-call billing, no per-message charges.